Finally, managing the overall monitoring of crucial business processes requires organizational overhead and expertise that would be better focused on core competencies. Because it offers no holistic visibility into the end-to-end process, Mean Time to Identify (MTTI) and remediate issues is slow. This reactive approach cannot resolve all issues before some have already impacted customer experiences. ![]() The last vendor standing must be the culprit. ![]() When customers experience a problem, the organization gets all vendors into a physical or virtual room and doesn’t let them leave until they each prove not to be the source of the problem. The approach taken to this challenge by most organizations today is the infamous reactive war room.
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